Returns and Exchanges
Returns and Refund Policy
You are not satisfied with your purchase?
You have 30 days of trial . If you are unfortunately not satisfied with one of our products, we invite you to contact us via email@example.com with the reasons for your dissatisfaction.
Attention, only products returned in their original packaging , complete (table, markers, accessories) and in like-new condition will be covered by the 30-day trial guarantee.
How do I return my product?
Return costs are your responsibility: €13 for mainland France, €17 for Europe. We will send you a prepaid chronopost voucher by email. The return allowance will be deducted from your refund.
Did you receive the wrong product or a damaged product?
If you notice upon delivery that the product packaging is in very poor condition or that the product does not conform to what you ordered, please let us know. To do this, write your reservations on the carrier's delivery note, and contact us via firstname.lastname@example.org.